ABOUT US
Transforming Health Plan Payer Operations with Innovation
At iTAV (It Takes a Village) Software & Services, we believe efficient, compassionate, and
strategic operations are the backbone of the healthcare system. Founded by Stephanie
Jones, a seasoned healthcare executive who has led 2,500+ employees and 50+ clients in
Medicare payer operations across global markets, iTAV is built to streamline the
administrative challenges faced by health plans.
With decades of expertise, we understand it takes a village to deliver quality healthcare while
maintaining compliance, operational efficiency, and a seamless customer experience. iTAV
exists to empower both the operations team members and customers, ensuring a smarter,
more effective system that reduces costs and improves service delivery.
Our Advisory Services
iTAV leverages secure analytics solutions, which we integrate with critical health plan data
elements and deep market intelligence to provide actionable health plan operations
recommendations and insights.
Workforce Management Insights &Analytics:
Advanced Workforce Management Insights:
AI-driven workforce recommendations based on historical trends and detailed plan data that goes beyond the traditional workforce management solution to help identify and predict the fundamental drivers of operational workloads.
Advanced Workforce Management Insights:
Deep insights to identify and predict
the drivers of operational workloads to empower health plan leaders in making more informed management decisions.
IN DEVELOPMENT
Our Future Product: Smart Solutions to Solve Complex Workforce Management Challenges for Medicare Health Plans
iTAV is a health tech software company specializing in workforce optimization solutions that improve efficiency, workforce management, and compliance for health plan payers. Our first platform is in the EARLY STAGES of design, and we are accepting Design Phase Beta Clients soon! If you are a Medicare health plan P&L owner or workforce management or operations leader interested in participating and contributing early to the design of the product, contact us.
Our technology will be designed to complement traditional, off-the-shelf, industry-agnostic workforce management solutions, delivering deeper insights specific to the Medicare sector. We are developing workforce and operations data and analytics-driven transformative solutions to increase efficiency, reduce staffing costs, and improve the customer experience.
Workforce Management Optimization.
AI-driven workforce recommendations and forecasts based on historical trends, operational plan inputs, and detailed plan and customer data.
Sector And Customer Insights.
Medicare-specific sector and customer-level insights to help identify and predict the factors driving operational workloads.
Planning & Scenario Analysis.
Web-based scenario tool to understand and model the impact of strategic and operational decisions on workforce needs.
Strategic Advisory CoPilot.
AI-driven recommendations for proactive management decisions based on trends, plan inputs, and anticipated scenarios.
Our Impact: Driving Measurable Results in Health Plan Operations
iTAV is committed to serving all health plan lines of business, beginning with Medicare payer solutions as our cornerstone product. We are not just building technology–we are creating solutions that transform health plan operations and improve lives.
