Making the demand and supply problem impossible to ignore.
iTAV tells the story of what is breaking government-sponsored health plans, in an illustrated series and in research built for the operators living it.
Hard problems, drawn out.
Each issue takes one uncomfortable truth about government-sponsored health plans and makes it impossible to look away from.
Disruption: The Year No One Saw Coming
Why government-sponsored health plans are not immune to the disruption every other industry is bracing for.
Read the issue
The Forecast Trap
How bid room assumptions destroy workforce plans before open enrollment even begins.
Read the issue
The Life of the Missed Forecast
The human cost of a forecast that misses, told from inside the operation that has to absorb it.
Read the issueWhat SMARTOps actually delivers.
Not features. Outcomes health plan operations leaders can measure.
Close the gap on forecast variances
Stop absorbing the difference between what you planned for and what actually happened.
No more spreadsheets and manual workarounds
Replace the patchwork of exports and manual reconciliation with one forecasting layer.
Admin cost predictability
Know what staffing costs are coming before the budget cycle locks you in.
Improved operational performance
Staff against reality instead of last year's average, and watch service levels follow.
Member satisfaction and access to care improvements
When staffing meets demand, members get through, and get the care they need on time.
Lower burnout and turnover
Understaffing is a forecasting failure before it is a hiring failure. Accurate demand forecasts mean less mandatory overtime, fewer queues absorbed by the same handful of people, and less of the replacement cost that follows.
Everything you need to feature our CEO, Stephanie Jones.
Recognition and affiliations, mission and vision, recent media coverage and more.
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